Shipping Policy
WagWell is committed to providing a smooth and reliable shipping experience. We do everything we can to process and deliver your order as quickly as possible. Please note that public holidays may affect delivery timelines.
Order Processing Time
All orders are processed within 24 hours. Orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume, shipments may be delayed by a few additional days. If there is a significant delay with your order, we will notify you by email.
Delivery Timeframes
Once your order has been processed, delivery typically takes 5 to 10 business days, depending on your location. In some cases, orders may arrive sooner.
Please note that once your package leaves our warehouse, delivery times are handled by the carrier. Delays may occur due to circumstances outside our control.
Order Tracking
Every WagWell order includes full tracking. Once your order ships, you will receive an email with your tracking number so you can monitor your shipment at any time.
Incorrect Shipping Address
We understand that mistakes can happen. Shortly after placing your order, you will receive an order confirmation email.
Because orders are processed quickly, there is only a small window to correct an incorrect shipping address. While changes cannot be guaranteed, we will do our best to assist if you contact us immediately.
Import Duty and Taxes
There are no additional taxes or import fees. The price shown at checkout is final.
Undeliverable Orders
Orders returned to us as undeliverable due to incorrect or incomplete shipping information may be subject to a restocking fee.
Delayed Shipments
If your package is delayed, please allow additional time for the carrier to complete delivery. Our support team is happy to assist with updates.
To ensure we can help everyone efficiently, please avoid sending multiple messages about the same issue within a short time frame, as this may delay our response.
Lost or Stolen Packages
WagWell is not responsible for lost or stolen packages once tracking confirms delivery. If your tracking information shows your package was delivered but you have not received it, please contact your local authorities for assistance.
Defective Items or Damaged Package
If your item arrives defective or damaged, contact us at help@shopwagwell.com. Our team will guide you through the return or replacement process.